iPhone Duo broke 4 days after purchase – Apple wants $1500 for the repair
The owner of a foldable iPhone Duo in China reported that its inner display stopped working four days after purchase. According to him, an Apple Store attributed the fault to user actions and offered a repair for more than 10, u000 yuan (≈ $1500).
According to MyDrivers, a buyer surnamed Zhang purchased the 512 GB version for 18, u000 yuan (≈ $2700). He says he did not drop the phone or subject it to any impacts.
Zhang went to an Apple Store in Hangzhou but disagreed with the staff’s assessment: he believes the fault was caused by a device quality issue. He refused to pay for the repair. The phone was sent to Apple for further diagnostics.
iPhone Duo repair costs
The amount quoted to the owner exceeds the standard estimate for repairing the inner display. However, the scope of work in this case has not been disclosed, so the reason for the difference remains unknown.
Apple’s preliminary out-of-warranty service prices for the iPhone Duo without AppleCare+ are:
| Repair type | China | Europe | US |
|---|---|---|---|
| Inner display | 7,998 yuan (≈ $1200) | €1149 | $999 |
| Outer display | 3,198 yuan (≈ $480) | €489 | $379 |
| Outer display and back glass | 4,298 yuan (≈ $640) | €629 | $509 |
| Back glass | 1,598 yuan (≈ $240) | €219 | $199 |
| Battery replacement | 1,898 yuan (≈ $280) | €269 | $229 |
| Rear camera | 1,798 yuan (≈ $270) | €269 | $229 |
| Screen protective layer | 398 yuan (≈ $60) | €55 | $49 |
| Other damage | 11, u998 yuan (≈ $1800) | €1719 | $1499 |
Apple determines the final cost after inspecting the device. In China, repairing the inner display costs almost half the price of the base iPhone Duo with 256 GB of storage, which costs 15, u999 yuan (≈ $2400).
With an active AppleCare+ plan, the service fee for accidental damage to the inner screen in China is 628 yuan (≈ $94). The two-year plan itself is paid for separately and costs 2,599 yuan (≈ $390).
